Dear Valued Customers,
We appreciate the trust you have placed in Saratech as your Engineering Services, Siemens Digital Industries Software, and Additive Manufacturing Partner. As we continue to monitor the spread of COVID-19, we want to wish you, your family and your company good health and safety during these trying times.
Here at Saratech, we are following the guidance and best practices of the CDC and government agencies to ensure the safety of our employees while providing support and business continuity for our customers. As our corporate office is based in California, we have transitioned to a work-from-home model, per government mandate. Since our sales, engineering and support staff already work remotely either full or part time, we are fully operational for our Engineering and PLM services projects, as well as providing support to our Siemens Digital Industries Software customers. For the safety of our customers and our employees, we have temporarily reduced our field service activities for 3D printer service calls. We will continue to monitor government announcements to determine when we can safely visit customer sites to service equipment.
There are several ways to contact the Saratech team. Here is a summary of the different options below for your reference:
Engineering and PLM Services Project Support
- Contact your Saratech Project Manager or Sales Consultant as you have before via phone or email.
- Sales – contact your Sales Consultant as you have before via phone or email
- Technical support or to order materials – Contact Salinaz Ghetmiri, Operations Manager, Mobile (949) 485-9163 | email@example.com
Or visit: https://saratech.com/support/
Siemens Software Support
- Sales – (949) 481-3267 Option 2, email us at firstname.lastname@example.org, or contact your Sales Consultant as you have before via phone or email.
- Technical Support – (949) 481-3267 Option 3, or email us at email@example.com or visit https://saratech.com/support/
- Please, also check our website for helpful configuration information for travel and borrowing license options for the most common software products: https://saratech.com/siemens-software-licensing/
We at Saratech are committed to providing you the service and support you need during these challenging times and we thank you for partnering with Saratech.
Saeed Paydarfar, Ph.D.