Want to Get the Most Out of Your Teamcenter PLM System?
You’ll need to keep it running and ensure that your end-users can use Teamcenter to its advantage. Saratech has the services and support you need.
The Saratech team takes pride in helping customers maximize productivity. We are committed to understanding our customers’ businesses and engineering processes in order to provide effective support.
Saratech Teamcenter PLM Support Models
GOLD
Help Desk With Designated Service and Technical Managers
- Key Features: Fixed hours per month, with monthly minimum. SLA: x hour response time
- Customer Type: Installation under continuous build/refinement. Enhancements and bug fixes must be handled together.
SILVER
Help Desk With Designated Service Manager
- Key Features: Fixed hours per month, with monthly minimum. SLA: x hour response time
- Customer Type: Newly installed, growing user base, and/or complex infrastructure including non-PLM integrations. Needs help separating enhancement vs bug fix activities.
BRONZE
Standard Saratech Help Desk
- Key Features: Fixed cost per month. SLA: x hour response time
- Customer Type: Mature installation with a stable user base and clearly delineated enhancement activities vs bug fix activities.
Outsource Support to Reduce Critical Resource Strain
See our Support section for a model that fits your business. These services can begin right after your system is through go-live and post-launch validation. We will be your help desk offering full support as you need it.
Flexible Training Options
Saratech instructors are seasoned engineering professionals with many years of industry experience and passion to share their expertise.
See our extensive list of training options, both remote and on-site, instructor-led, and at your own pace.
Teamcenter PLM Resources
Explore a variety of Teamcenter resources to learn more about the world's most widely used PLM solution.
Customer Enablement Series (CES)
Boost productivity with learning and development from the best Siemens software power users in free 30 minute CES sessions.
Saratech Teamcenter Instructional Videos
