Reliable Support for Every Step of Your Product Development & Manufacturing Journey

Want to Get the Most Out of Teamcenter? Keep it running smoothly and your users productive with Saratech’s expert support.

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Keep Your Team Productive & Projects on Track with Scalable, Engineer-Backed Support—From Quick Fixes to Complex Customizations

Whether you're resolving a license issue, applying a quick fix, or tackling a complex customization, our scalable support options are designed to meet your needs.

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FIRST LINE SUPPORT

Fast, reliable support included with every software purchase. Access support 8 AM–8 PM ET via email, web form, or phone with one-hour response times. Includes 2–6 free hours of mentoring annually to help your team stay productive.

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PREMIUM SUPPORT

Engineer-led support that skips Tier 1. Work directly with senior engineers for fast response times, Tier 2/3 expertise, and optional after-hours coverage. Includes prepaid hours, detailed reporting, and a dedicated project manager.

ACTIVE MONITORING

Proactive monitoring and preventative maintenance for your PLM systems. Get server alerts, early issue detection, regular security patches and updates, weekly performance reports, and direct access to Tier 2 and 3 engineering support.

CLOUD HOSTING

Secure, scalable cloud infrastructure powered by Webtrix: 24/7 security monitoring, backups, VPN access, disaster recovery, SQL/OS licensing, and hybrid support via Azure Standard and Pro Direct—available with flexible 1- or 3-year contracts.

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Optimize Product Development with Engineering Services, Software, & Expert Support from Saratech

Unlock seamless product development with Saratech, a Siemens Digital Industries Software Platinum level partner dedicated to helping B2B companies achieve exceptional results. Our tailored end-to-end engineering solutions drive efficiency, reduce costs, and accelerate time to market. Beyond just delivering industry-leading CAD/CAM/CAE/PDM/PLM tools, Saratech empowers your team with expert-led software training, mentoring, engineering services, process improvement services, and ongoing support from skilled engineers. We ensure successful adoption across your organization, maximizing the value of cutting-edge technology and setting you up for sustained success.

Outsource Support to Reduce Critical Resource Strain

Our experienced engineers handle routine issues, complex customizations, and system monitoring—so your critical resources can focus on high-impact projects. These services can begin right after your system is through go-live and post-launch validation. Get fast resolutions, less downtime, and greater productivity

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Flexible Training Options

Saratech instructors are seasoned engineering professionals with many years of industry experience and passion to share their expertise.

See our extensive list of training options, both remote and on-site, instructor-led, and at your own pace.

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Teamcenter PLM Resources

Explore a variety of Teamcenter PLM resources to deepen your understanding—from getting started guides to best practices, expert tips, and more.

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Customer Enablement Series (CES)

Boost productivity with learning and development from the best Siemens software power users in free 30 minute CES sessions.

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Saratech Teamcenter Instructional Videos

Teamcenter Informative Articles

Stay informed on industry leading Engineering Process and Data Management Solutions Software, Engineering and Consulting Services, and Manufacturing Hardware. 

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